Privacy Policy

1. Introduction

360 ZONE(“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Our registered business address is Abu Road, Near Nexa, Palanpur, Gujarat – 385001. You can reach us at 360zone.pln@gmail.com or call +91 97249-77434.

GSTIN: 24CIJPC7151H1ZF

2. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email address, phone number, and shipping/billing address when you place an order or contact us.
• Payment Information: Payment details are processed securely through third-party payment gateways. We do not store your credit/debit card numbers on our servers.
• Order Information: Products purchased, order history, sizing preferences, and custom measurement details.
• Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
• Communication Data: Messages sent via our contact form, WhatsApp, email, or phone calls.

3. How We Use Your Information

Your personal information is used to:

• Process and fulfill your orders, including custom measurements and shipping.
• Communicate with you about orders, deliveries, and customer support queries.
• Send promotional emails, SMS, or WhatsApp messages about new collections and offers (only with your consent).
• Improve our website, products, and customer experience through analytics.
• Comply with legal obligations, including GST invoicing and tax reporting.
• Prevent fraud and ensure the security of our platform.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences (such as cart and wishlist items), and analyze site traffic. You can control cookie settings through your browser preferences.

We use the following types of cookies:

• Essential Cookies: Required for core functionality like shopping cart and checkout.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

5. Information Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Shipping Partners: To deliver your orders (courier name, address, phone number).
• Payment Processors: To securely process your transactions.
• Analytics Providers: To help us understand website usage (e.g., Google Analytics).
• Legal Authorities: When required by law, court order, or government regulation.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including GST record-keeping requirements), resolve disputes, and enforce our agreements. Order records are retained for a minimum of 8 years as required under Indian tax law.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of promotional communications at any time.
• Withdraw consent for data processing where consent was the legal basis.

To exercise any of these rights, contact us at 360zone.pln@gmail.com.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.